Terms of service

Terms of Service

Last Updated: 23 May 2025

Company Name: Strntum Enterprise
Website: strntum.com
Registered Address: 1-23-5, Menara Bangkok Bank, Berjaya Central Park, Jalan Ampang, 50450, Kuala Lumpur, Malaysia.

1. Acceptance of Terms

By accessing or using https://www.strntum.com (“the Website”), you agree to comply with and be bound by these Terms of Service (“Terms”). If you disagree with any part, you must cease use immediately. These Terms apply to all users, including browsers, vendors, and customers.

2. Eligibility

Users must be at least 18 years old or have parental/guardian consent to purchase products.
By using the Website, you confirm you are legally permitted to purchase cosmetic products in Malaysia.

3. Product Information

Accuracy: Product descriptions, ingredients, and images are provided for informational purposes. While we strive for accuracy, minor discrepancies may occur.
Allergies: Customers are responsible for reviewing ingredient lists and consulting professionals if they have allergies or sensitivities.
Regulatory Compliance: All products comply with Malaysia’s National Pharmaceutical Regulatory Agency under the Ministry of Health.

4. Orders & Payments

Pricing: Prices are in Malaysian Ringgit (MYR) and inclusive of GST/SST (where applicable).
Payment Methods: We accept credit/debit cards, bank transfers, and e-wallet payments (Touch n Go, GrabPay etc.) available in Malaysia.
Order Confirmation: Orders are final once payment is processed. We reserve the right to cancel orders due to pricing errors, stock issues, or suspicious activity.

5. Shipping & Delivery

Partners: We ship via PosLaju, CityLink etc., and shall provide tracking details, depending on which courier is available and selected.
Delivery Times: Estimated delivery times are provided but not guaranteed. Delays due to customs, weather, or logistics are beyond our control.
Risk of Loss: Responsibility for products transfers to you upon delivery confirmation.

6. Returns & Refunds

Eligibility: Unopened with seal intact, unused products in original undamaged packaging may be returned within 7 days of delivery.
Process: Contact us at strntum@gmail.com for eligible return process.
Refunds: Issued to the original payment method within 7–10 business days after inspection.
Damaged/Defective Items: Report within 24 hours of delivery for replacements. Damaged/Defective items caused by customer negligence shall not eligible for return/ refund.

7. Personal Data Protection

We comply with Malaysia’s Personal Data Protection Act 2010 (PDPA).
Data collected (e.g., name, address, payment details) is used solely to process orders, unless specified. For details, review our Privacy Policy.

8. Prohibited Conduct

You agree not to:

Resell products for commercial purposes without authorization.
Use the Website for illegal activities (e.g., fraud, counterfeit sales).
Tamper with product safety seals or misuse products.

9. Intellectual Property

All content (logos, text, images) is owned by Strntum Enterprise or licensed to us.
Unauthorized use (e.g., copying product descriptions) is strictly prohibited.

10. Disclaimers & Liability

Products: Sold “as is.” We are not liable for allergic reactions or misuse.
Website Availability: We are not responsible for downtime due to maintenance or technical issues.
Maximum Liability: Limited to the purchase price of the product(s) in question.

11. Termination

We may suspend or terminate accounts for violations of these Terms, fraud, or harmful behavior.

12. Governing Law & Disputes

These Terms are governed by Malaysian law.
Disputes will be resolved in Malaysian courts or via mediation in Kuala Lumpur, Malaysia.

13. Changes to Terms

We may update these Terms at any time. Continued use after changes constitutes acceptance.

Contact Us

For questions or complaints:
Email: strntum@gmail.com
Phone: 03-9212 7362
Address: 1-23-5 Menara Bangkok Bank, Berjaya Central Park, Jalan Ampang, 50450, Kuala Lumpur, Malaysia.

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