Refund policy

Refund & Return Policy

Last Updated: 24 May 2025

1. Eligibility for Refunds/Returns

• We accept refunds or returns within 7 days of delivery if:

  • The item is unused, in its original sealed packaging, and in resalable condition

  • The item is defective, damaged during shipping, or incorrect due to our error.

• Non-refundable items: Custom/personalized products, tampered seal, used items, digital downloads, perishables, or items marked "final sale."
  

2. How to Initiate a Return

1. Contact Us within 7 days of delivery at strntum@gmail.com with:

   • Order number

   • Reason for return + photos (if defective/damaged).

2. We’ll email return instructions (e.g., address, courier options).
   

3. Refund Process

• Refunds are issued via the original payment method within [5–10 business days] of receiving the returned item.

• For store credit or exchanges, notify us in your request.

4. Return Shipping Costs

• Customer responsibility: You pay return shipping unless the error is ours (e.g., wrong item sent).

• For damaged/defective items, we’ll cover return shipping.

5. Exchanges

• Exchanges are subject to availability. Contact us first to confirm stock.

6. Statutory Rights

• This policy doesn’t override your rights under Malaysia’s Consumer Protection Act 1999.

7. Contact Us

• Email: strntum@gmail.com
  

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